Refunds and cancellation

Not published on this page: a company registration number, a registered office, and a governing-law clause. These pages describe how this application behaves. They are not a legal certification. A file preview and a Free plan do not create a charge.

Before a charge

Choosing a plan on the pricing page does not start a payment. Nothing is refunded because nothing was captured. While card checkout is not enabled, a paid plan is not activated from the upgrade screen.

After a charge

When Stripe checkout is enabled, a captured plan payment can be reviewed from the billing record. FileToAPI does not publish a refund window, a processing time, or a promise that a charge will be returned. A payment provider can also limit what can be reversed.

Cancellation

You can delete the account from Settings. That removes the stored preview and imported files. It is not a refund. A paid subscription is not cancelled by a self-serve card portal unless that portal is shown on the billing page.